Shipping Info

How can I track my package?

If tracking details are available, you can track your package via the Your Orders page. Simply click "Track Package" next to the delivery you need to follow.

Why isn't there tracking information for my order?

If you can not see any tracking data for a shipment and the estimated delivery date hasn't yet passed, your package should still arrive by the due date. You will find some common factors why tracking results are unavailable on our Tracking Shipments Help page.

Why your order did not get free shipping.

Each items ordered and also the shipping address has to be eligible for FREE Shipping. FREE Shipping page has more info . in regards to what items and addresses meet the criteria.

Free Shipping

To take advantage of FREE Shipping:

  • Place at least $25 of eligible merchandise inside of your Shopping Cart.
  • Begin checkout.
  • Ship your items to only one U.S. address.
  • Select "Group my items into as few shipments as possible" as your shipping preference.
  • Select FREE Shipping as the shipping speed. Your order will be delivered within 5-8 working days after all of the merchandise is available to ship (including pre-order items).
  • Place your order, and enjoy the free shipping!

International Shipping

We gladly accepts orders all world wide. Available brands, shipping rates and fees could differ depending upon the delivery address for the order.

To find out the shipping rate information specific for your order's destination, find your region.

There can be limitations on where and whether vendors offer international shipping. To learn more, visit our the vendors international shipping details page.

Your packages might be controlled by the customs fees and import duties of the country which you've the transaction shipped. These charges are usually the recipient's responsibility. To get more details, check out Restrictions (which apply at all international shipments) and Import Fees Deposits within the resellers World shipping page.

Restrictions

These items can be shipped to almost all destinations outside of the U.S.:

  • Books*
  • DVDs
  • Music
  • VHS videos

* Note: Books which need special handling since they're extremely heavy (such as, multi-volume sets) will not be shipped beyond the U.S. If this is the situation, it is noted within the product detail page.

Returns & Replacements

This terms (including, if applicable, terms in connection with the Import Fee Deposit) also relate to the shipment of any replacement item that might be shipped if there is a problem with the initial shipment. Any time you return a product to us, you're the exporter with the destination country. Title and chance of loss transfer to us upon receipt at our fulfillment centers. For additional information please make use of the "Contact Us" form page.


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